Shipping policy
Welcome to BRILLTY! We offer high-quality lighting solutions and an unparalleled shopping experience. Enjoy free shipping on all products with no minimum purchase required. We provide fast delivery for smaller items and affordable shipping options for larger orders, helping to keep prices low without compromising on quality.
Our lighting fixtures are manufactured at carefully selected partner factories that adhere to the highest quality standards. Each product undergoes strict quality control to ensure your complete satisfaction.
For your convenience, we accept various payment methods: Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, as well as digital wallets like Apple Pay, Google Pay, Shop Pay, and PayPal.
Our shipping policy outlines the key aspects of the delivery process to ensure transparency and reliability. By placing an order with us, you agree to the terms outlined below.
📦 Overall Delivery Time
We offer free shipping on all our products. For smaller items, we provide free express shipping, while for larger items, we offer standard sea shipping, which helps maintain affordable prices while ensuring both speed and quality.
| Shipping Method | Order Processing Time | Delivery Time | Total Delivery Time |
|---|---|---|---|
| Priority Air Shipping (Free) | 2-5 business days | 7-14 business days | 9-19 business days |
| Express Shipping (Paid) | 2-5 business days | 7-14 business days | 9-19 business days |
| Standard Shipping (Free) | 2-5 business days | 3-6 weeks | 3-7 weeks |
Please note: Actual delivery times may vary depending on factors such as customs processing, local postal services, and order size. During holidays or sale periods, delivery times may be extended.
If you choose different shipping options for the items in your order, they will be shipped in multiple separate shipments.
⏳ Order Processing Time
All orders are processed within 2-5 business days after confirmation of the order and payment.
- The cut-off time for daily orders is 5:00 PM (Pacific Standard Time, PST). Orders received after this time will begin processing the next business day.
- Our warehouse operates from Monday to Friday during standard business hours, excluding holidays.
- Orders placed on weekends or holidays may experience delays.
We take all possible measures to ensure quick order processing and timely shipping.
🏭 Manufacturing and Quality Assurance
We manufacture all our lighting fixtures at carefully selected partner factories located in China, which meet the highest quality standards. Our quality control department ensures the efficiency and reliability of our supply chain.
Quality Control
We utilize innovative technologies and energy-efficient materials, ensuring the durability and reliability of our lighting products. Every item undergoes strict quality control to guarantee compliance with high safety and environmental standards.
Partner Selection
We manufacture products at partner factories selected based on criteria such as productivity, environmental responsibility, and technological capabilities. Our partner factories hold all necessary safety certifications for their products. This allows us to offer a wide range of products, tailored to the diverse needs of our customers.
Production Flexibility
Through collaboration with various production sites, we are able to execute projects of any complexity — from custom orders to large-scale architectural projects. You can learn more about our production processes and quality standards in the “About Us” section.
✈️ Shipping Options
We strive to provide maximum comfort for our customers, which is why every item in our store comes with free shipping. It can be provided through Priority Air Shipping for smaller items or Standard Shipping for larger orders. We always do everything possible to ensure you receive your order in the shortest time.
- Priority Air Shipping (7-14 days): Free shipping for smaller items. Provides quick delivery by air.
- Standard Shipping (3-6 weeks): Free shipping for larger items. Uses sea freight, which takes more time.
If you need faster delivery, we offer several paid options that allow you to receive your order more quickly:
- Express Shipping (7-14 days): Paid shipping for items where Standard Shipping is the only option. The cost is calculated at checkout and depends on the total amount of your order:
| Order Total | Cost (USD) |
|---|---|
| $0.00–$50.00 | $20 |
| $50.01–$150.00 | $40–$60 |
| $150.01–$300.00 | $80–$120 |
| $300.01–$500.00 | $126–$180 |
| $500.01–$1,000.00 | $216–$360 |
| $1,000.01–$2,000.00 | $400–$640 |
| $2,000.01–$5,000.00 | $800–$1,600 |
- Ultra Express Shipping (4-7 days): Available on request for any item. To get the cost of this option, please contact us. We process requests within 12-24 hours.
Delivery Information Display on the Website
For each product model, the available free shipping option is displayed above the "Add to Cart" button. If the free shipping time does not meet your needs, you can select paid Express Shipping at checkout for items where Standard Shipping is the default option.
🌍 Countries and Delivery Time
We are pleased to offer shipping to the following countries:
-
United States 🇺🇸
- Excluding: Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.
- United Kingdom 🇬🇧
- Canada 🇨🇦
- Australia 🇦🇺
- Europe: Germany 🇩🇪, France 🇫🇷, Italy 🇮🇹, Spain 🇪🇸, Netherlands 🇳🇱, Belgium 🇧🇪, Austria 🇦🇹, Switzerland 🇨🇭, Sweden 🇸🇪, Denmark 🇩🇰, Norway 🇳🇴, Finland 🇫🇮
For any specific inquiries about shipping to other countries, please contact our customer support.
Delivery Time by Region
| Region | Priority Air Shipping (Free) / Express Shipping (Paid) | Standard Shipping (Free) |
|---|---|---|
| United States | 7-14 business days | 3-6 weeks |
| United Kingdom | 7-14 business days | 3-6 weeks |
| Canada | 10-15 business days | 3-6 weeks |
| Australia | 10-20 business days | 3-6 weeks |
| Europe | 10-20 business days | 3-6 weeks |
Please note: These are estimated delivery times. Actual delivery times may vary depending on external factors such as customs processing and local postal services. Smaller packages are typically delivered faster, while larger packages may take more time due to more complex routing. During sale periods, delivery times may increase.
🚚 Our Shipping Partners
To ensure reliable and timely delivery of your orders, we partner with the following trusted shipping carriers:
| Region | Courier Services |
|---|---|
| United States | DHL, FedEx, UPS, USPS |
| United Kingdom | DHL, FedEx, UPS, Royal Mail |
| Canada | DHL, FedEx, UPS, Canada Post |
| Australia | DHL, FedEx, UPS, Australia Post |
| Europe | DHL, FedEx, UPS, Local Postal Services |
We closely collaborate with these carriers to select the best shipping options based on your location and order size. This ensures that you receive your purchases in the most efficient manner, balancing speed, quality, and cost.
🔍 Order Tracking
After processing your order, you will receive a confirmation email with order details and a tracking number. You can use this number on our website in the "Track My Order" section to monitor the status of your shipment. The tracking link will be activated once the package is dispatched.
Updates
- If your order has just been shipped, please allow 3-5 business days for the tracking information to be updated.
- If your order is in transit but hasn't been updated for a few days, it is usually being processed at the next delivery station. Updates may take 3-7 business days to appear.
If you still have concerns about the status of your package, please contact our customer support by sending an email to contact@brillty.com or fill out the contact form with the subject “ORDER STATUS”.
✏️ Address Change and Order Modification
If you need to change the delivery address or modify your order, please contact us at contact@brillty.com, via online chat, or fill out the contact form with the subject "ORDER CHANGE" within 24 hours after placing your order, and our team will get in touch with you shortly. We can accommodate your request as long as the order has not been shipped. If the order has already been shipped, we cannot guarantee any changes.
Order Cancellation
You can cancel your order before it has been shipped. Contact us promptly to ensure we can process the cancellation and issue a full refund. Once the order has been shipped and you have received the tracking number, it cannot be canceled.
⚠️ Delivery Issues
We strive to ensure that your order arrives in perfect condition and on time. However, below is a list of potential problems and their solutions:
-
Missed Delivery:
- Depending on your region, most orders will be delivered by your local postal service, arriving with your regular mail delivery.
- If you are not home during the delivery, the postal service may leave a notification card with information on how and where you can collect your package or arrange a redelivery.
-
Package Marked as Delivered:
- Once the package is marked as delivered, it is the customer’s responsibility to contact the carrier if the package is not received. BRILLTY is not liable for lost or stolen packages once they are marked as "delivered".
-
Damaged or Missing Items:
- If your order arrives damaged or with missing items, please contact our customer support within 7 days of receiving your package so we can address the issue promptly. For more details, please refer to our return policy.
-
Delayed Delivery:
- If your order has not arrived within the estimated delivery time, please check the tracking information provided in your confirmation email. If the tracking information is not updated or the package appears to be stuck, contact our customer support for assistance. We will investigate the delay and provide you with an update.
-
Lost Packages:
- If your package is confirmed lost by the shipping carrier, we will either resend your order or issue a full refund. Please contact our customer support if you suspect your package is lost.
For any delivery issues, please reach out to our customer support team.
📄 Tax Information
We use DDP (Delivery Duty Paid) shipping, meaning our freight forwarder covers the cost of duties and import taxes for most orders. However, in some rare cases, additional documents or information from the customer may be required to clear customs.
Each country has its own thresholds for imposing duties and taxes on imported goods. In such cases, the customer is responsible for paying these additional charges.
Note for EU countries: The EU consists of multiple countries, each with its own customs policies. If you are purchasing products from our website, EU customs may impose import duties based on the size and form of the product's packaging. These duties are the responsibility of the buyer, as the seller does not cover such costs.
Please be aware that in rare cases, customs clearance may delay delivery, and these delays are beyond the seller's control.
If you have any concerns regarding taxes, you can check with your local customs office for more information. We are always happy to assist if there is anything we can do to help.
🏢 Contact Information
Company Name: BRILLTY LTD
Company Address:
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Please note: This address does not accept returns. For assistance, please contact our customer support team.
For more information, visit our Contact Us page.